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Terms of service
Terms of service
Rhino Medical Transportation
Effective Date: 1st March, 2026
By accessing or using the services provided by Rhino Medical Transportation, you agree to the following Terms and Conditions.
Services
Rhino Medical Transportation provides non-emergency medical transportation (NEMT) services for individuals traveling to medical appointments or other approved destinations.
Services must be scheduled in advance unless otherwise arranged.
Booking Requirements
Customers must provide accurate information when booking transportation services, including:
- Pickup and drop-off locations
- Appointment times
- Contact details
Providing inaccurate information may result in delays or service issues.
Payment Terms
Transportation services may require payment according to the pricing structure provided at booking.
Additional charges may apply for:
- Extended waiting time
- Additional stops
- Service modifications
Cancellation Policy
Customers should cancel scheduled rides within the required notice period to avoid cancellation fees.
Failure to cancel in time may result in a service charge.
SMS Communications
By providing your phone number through our website booking forms, transportation request forms, or direct communication with our team, you consent to receive SMS messages from Rhino Medical Transportation related to your transportation services.
These communications may include:
• Booking confirmations
• Appointment reminders
• Service notifications
• Customer support responses
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
Consent to receive SMS messages is not required as a condition of purchasing or using our services.
Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
Limitation of Liability
Rhino Medical Transportation is not responsible for delays caused by circumstances outside of our control, including but not limited to:
- Traffic conditions
- Weather conditions
- Mechanical issues
- Emergency situations
Passenger Conduct
Passengers must behave in a safe and respectful manner. We reserve the right to refuse service if a passenger’s behavior poses a safety risk.
Changes to Terms
Rhino Medical Transportation reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.
Contact Us
If you have questions about these terms of service or our data practices, please contact:
Rhino Medical Transportation
- +1 402-509-1357
- info@rmtservice.com